Patients & Visitors

Customer Service

A hospital stay can be a challenging time, both physically and emotionally. While you are staying at Passavant Area Hospital, we want you to be as comfortable as possible. Our colleagues are trained to help you – from our admissions staff to our nurses, physicians and specialists, and our experts in pain management, pastoral care, patient rights, social services and more.

Our Customer Service/Patient Experience department can help if you have concerns that cannot be addressed by your nurse, or if you have needs that we may be able to help you with.


8 a.m. - 4:30 p.m. Call 217-245-9541 ext. 5540

Evenings or weekends

Call 217-245-9541 and ask for the House Supervisor.

Hospital Complaint Procedures

If you have a complaint about this hospital, please discuss it with the administrator or contact the Customer Service/Patient Experience department at: 217-245-9541 ext. 5540 or in writing at: 1600 W. Walnut, Jacksonville, IL 62650.

If you are unable to resolve your complaint in this manner, contact the Illinois Department of Public Health's 24-hour, toll-free Central Complaint Registry at: 800-252-4343. The TTY (hearing impaired use only) number is 800-547-0466. Or you may write to the Department at the following address: Illinois Department of Public Health, Division of Health Care Facilities and Programs, 525 W. Jefferson Street, Springfield, IL 62761-0382.

Joint Commission on Accreditation of Healthcare Organizations Public Notice

Joint Commission standards deal with organizational quality of care issues and the safety of the environment in which care is provided. Anyone believing that he or she has pertinent and valid information about such matters is encouraged to contact:

  • Sarah Karraker 
    Manager, Quality, Safety and Operations Improvement
    Passavant Area Hospital
    1600 W Walnut
    Jacksonville, IL 62650
    Phone:  217-479-5656
    Fax: 217-479-5677

If the issue is not resolved, individuals may contact the Joint Commission at:

  • Division of Accreditation Operations
    Office of Quality Monitoring
    Joint Commission on Accreditation of Healthcare Organizations
    One Renaissance Boulevard
    Oakbrook Terrace, IL 60181

Illinois Hospital Report Card Act

In accordance with the Illinois Hospital Report Card Act [210 ILCS 86] the public has the right to access Passavant Area Hospital nurse staffing information. Request for nurse staffing information can be made in person between the hours of 8:00 a.m. to 4:30 p.m., Monday through Friday at the Memorial Human Resources Department located 1600 West Walnut, Jacksonville, IL 62650, or by calling the Human Resources Department at 217-245-9541 ext. 339.